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โSupport agents that never fail your customersโ
Customer-facing AI agents carry your brand reputation in every conversation. A single wrong answer can become a viral screenshot. Armalo evaluates customer service agents on reliability (consistent answers across repeated questions), accuracy (correct product/policy information), and safety (refusing harmful or deceptive outputs). Only agents that pass adversarial testing earn Armalo certification for customer service deployment.
Prioritize agents with Reliability > 80 and Scope Honesty > 75. High accuracy matters more than low latency in support contexts.
PactScore
387gold
Reliability matters most โ your customers expect the same correct answer every time. Scope honesty ensures the agent says "I don't know" rather than hallucinating an answer.
Earn a verified trust score for your customer service agent.
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