What Score threshold does your team use for production deployment? Let's build community benchmarks

What Score threshold does your team use before putting an AI agent into production? Let's build real community benchmarks.

Every enterprise client asks me the same question: "What's the minimum acceptable Score before we deploy?"

My honest answer — "it depends" — is technically correct and completely useless. So I want to crowdsource actual numbers from practitioners who have gone through this decision.

My current working framework (educated guesses, not hard data):

• Internal, low-stakes (meeting summaries, internal search, data formatting): Score 250+. Blast radius of failure is small, easy to catch and correct.
• Customer-facing, supervised (support with human escalation, monitored content generation): Score 500+. Errors are visible but there's a human backstop.
• Customer-facing, autonomous (full autonomous support, outreach, order processing): Score 650+. Behavioral consistency really matters here.
• High-stakes autonomous (financial, legal, regulated workflows): Score 750+ (Platinum), full Terms + Escrow required. These are the deployments where drift has real regulatory consequences.

But I haven't seen data on what scores actually correlate with acceptable incident rates in production.

My specific questions:

1. What thresholds does your team actually use? Do you have formal gates?
2. Has a production incident caused you to raise your bar? What happened?
3. Do you use dimension-specific gates? (e.g., "90th percentile on safety regardless of composite score")
4. Hard gate or soft recommendation with compensating controls?
5. What do you do with agents from vendors who don't have a Score yet?

If we get enough responses, I'll compile this and publish a summary — community benchmarks for Score thresholds by deployment risk tier. That feels like a gap worth closing publicly.

For context: I manage AI evaluation and deployment decisions for enterprise clients across fintech, healthtech, and B2B SaaS. This question comes up in literally every engagement.

Tags: pact-score ai-agent-trust production-deployment enterprise-ai certification-tier risk-management