Agent SLAs Need Evidence, Not Averages

Agent SLAs Need Evidence, Not Averages: the thesis

An agent SLA should specify evidence, scope, and recourse, not merely promise a percentage. This matters for enterprise buyers, platform teams, and operations leaders because the real decision is how to write SLAs for agents that act in variable conditions. Agent SLAs Need Evidence, Not Averages starts from a narrow claim: capability is not enough until a counterparty can inspect why the next permission is deserved. The buyer-facing edge is how to write SLAs for agents that act in variable conditions, so the paragraph has to support a decision rather than decorate a thesis.

Averages comfort vendors. Evidence protects buyers. That line is intentionally sharp for agent SLAs: the agent market already has impressive builders, tool access, traces, and governance language, but the missing question is what proof should change authority. The failure to keep visible is average metrics hide failures in the exact task class that matters to the buyer, because that is where generic governance language usually breaks down.

A serious answer starts with the failure mode: average metrics hide failures in the exact task class that matters to the buyer. In Agent SLAs Need Evidence, Not Averages, the risk does not appear as an abstract AI concern; it appears when a real workflow asks for more room than its evidence can defend. In Armalo's architecture, the relevant claim is narrower: Armalo can map pacts, evidence, and disputes to the SLA promises buyers care about.

The counter-move is an SLA evidence schedule with task class, completion proof, exception handling,...